Order Cancellation Policy

Last Updated: September 27, 2026

OfficeKoala processes orders promptly so that NIIMBOT printers, labels, ribbons, and related supplies can ship without unnecessary delay. Because fulfillment may begin shortly after an order is placed, cancellation and order-change requests are not guaranteed.

Requesting an Order Cancellation

To request a cancellation, contact us as soon as possible at:

Email: hello@officekoala.com

Please include:

  • Your order number

  • The name and email address used to place the order

  • The item or items you want to cancel

  • A brief explanation of your request

Submitting a cancellation request does not mean that the order has been canceled. A cancellation is complete only after OfficeKoala sends written confirmation.

When an Order Can Be Canceled

We may approve a cancellation if the order:

  • Has not entered fulfillment

  • Has not been packed

  • Has not had a shipping label created or fulfillment submitted

  • Has not been transferred to a carrier or fulfillment partner

We will make a reasonable effort to accommodate cancellation requests, but we cannot guarantee that an order can be stopped after processing begins.

Orders in Fulfillment or Already Shipped

An order can no longer be canceled after it has entered fulfillment or shipped.

If the order has already shipped, the customer may request an eligible return after delivery in accordance with the OfficeKoala Return Policy. Return eligibility, return-shipping responsibility, product condition requirements, and any applicable exceptions are governed by the Return Policy.

Refusing delivery or returning a package to the sender does not automatically cancel the order or guarantee a refund. Please contact OfficeKoala before refusing or returning a shipment.

Address and Order Changes

Requests to change any of the following must be submitted before fulfillment begins:

  • Shipping address

  • Product

  • Product variant

  • Color

  • Size

  • Pack quantity

  • Order quantity

We cannot guarantee that changes can be made after an order is submitted.

If an order cannot be edited safely, we may need to cancel the original order—if it is still eligible for cancellation—and ask the customer to place a new order.

Customers are responsible for reviewing their shipping address, product selection, compatibility, size, color, and quantity before completing checkout.

Custom, Special-Order, and Wholesale Purchases

Custom labels, personalized products, special-order items, wholesale orders, and products obtained or produced specifically for a customer may become non-cancelable after any of the following has occurred:

  • Design or compatibility approval

  • Production has begun

  • Materials have been ordered

  • Inventory has been reserved or procured

  • A supplier purchase order has been submitted

  • Other project costs have been incurred

Any special cancellation terms disclosed in a quotation, invoice, purchase agreement, or custom-order approval will apply to that order.

If a custom or special-order cancellation is approved after work or procurement has begun, documented nonrecoverable costs may be deducted from the refundable amount when permitted by applicable law and the applicable agreement.

Refunds for Approved Cancellations

If a paid order is successfully canceled, the approved refund will be issued to the original payment method.

After OfficeKoala processes the refund, please allow approximately 5–10 business days for the bank, card issuer, or payment provider to post the funds to your account. Actual processing times are controlled by the financial institution or payment provider.

Refunds cannot be redirected to a different payment method.

Orders Delayed by OfficeKoala

If OfficeKoala cannot ship an order within the stated or legally required period, we will provide the customer with available options, which may include consenting to a revised shipping date or canceling the affected unshipped items for a refund.

Marketplace Orders

This policy applies to orders placed directly through officekoala.com.

Orders placed through Walmart, TikTok Shop, eBay, Amazon, or another third-party marketplace are also subject to that marketplace’s cancellation, return, and refund rules. Cancellation requests for those orders should normally be submitted through the marketplace where the purchase was made.

Contact OfficeKoala

For cancellation or order-change requests, contact:

OfficeKoala
Authorized NIIMBOT Distributor

Email: hello@officekoala.com
Phone: +1 415-867-3723
Business Hours: Monday–Friday, 10:00 AM–5:00 PM Pacific Time

Please include your order number in all cancellation and order-change requests.

OfficeKoala
Professional Labeling Solutions for Real-World Workflows.