Privacy Policy

Last Updated: September 27, 2026

Jitutu LLC, doing business as OfficeKoala (“OfficeKoala,” “we,” “us,” or “our”), operates this website, online store, and related services.

OfficeKoala is powered by Shopify, which provides the ecommerce platform that enables us to offer our products and services to you.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you:

  • Visit officekoala.com

  • Create or use a customer account

  • Place or manage an order

  • Request customer service

  • Submit a review or contact form

  • Subscribe to marketing communications

  • Participate in a promotion, affiliate program, or business inquiry

  • Otherwise interact with OfficeKoala online or offline

If there is a conflict between this Privacy Policy and our Terms of Service concerning the collection, use, or disclosure of personal information, this Privacy Policy will control.

Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read and understood the practices described below.

Personal Information We Collect

“Personal information” means information that identifies, relates to, describes, or can reasonably be linked with an individual or household. It does not include information that has been lawfully made public, aggregated, or de-identified so that it cannot reasonably be linked to you.

Depending on how you interact with OfficeKoala, we may collect the following categories of personal information.

Contact and Identification Information

This may include:

  • Name

  • Company name

  • Billing and shipping address

  • Email address

  • Telephone number

  • Account or customer identifiers

Order and Transaction Information

This may include:

  • Products viewed, purchased, returned, or exchanged

  • Shopping-cart and wishlist activity

  • Order number and order history

  • Shipping and delivery information

  • Refund and cancellation information

  • Wholesale, custom-product, or business-inquiry details

Payment Information

Payment information may include:

  • Payment method

  • Billing information

  • Transaction amount

  • Payment status and confirmation

  • Limited payment-related identifiers

Payments are processed through Shopify and authorized payment-service providers. OfficeKoala generally does not directly receive or store complete payment-card numbers or card security codes.

Customer Account Information

Depending on the account experience available, this may include:

  • Email address

  • Account preferences

  • Saved addresses

  • Order history

  • Authentication and verification information

Customers are responsible for maintaining the security of their account access and should not share passwords or one-time verification codes.

Communications and Customer-Service Information

This may include information you provide when you:

  • Email, call, or message us

  • Submit a contact form

  • Request product or compatibility support

  • Request a return, refund, or warranty service

  • Provide photos, videos, documents, or product information

  • Participate in a customer survey

  • Submit a product review or other feedback

Device and Usage Information

This may include:

  • Internet Protocol address

  • Browser and device type

  • Operating system

  • Network connection

  • Cookie and similar technology identifiers

  • Pages viewed

  • Products viewed

  • Links selected

  • Date and time of access

  • Referring website

  • Interactions with our website, advertisements, and communications

  • Approximate location derived from an IP address

Marketing and Advertising Information

This may include:

  • Marketing preferences

  • Advertising interactions

  • Email engagement

  • Products viewed or added to a cart

  • Referral source

  • Responses to promotions

  • Inferences about products or services that may interest you

Business and Partnership Information

If you contact us regarding wholesale, affiliate, creator, custom-label, or other business opportunities, we may collect:

  • Business name

  • Business contact information

  • Tax-exemption or resale documentation

  • Product requirements

  • Purchase volume

  • Website or social-media information

  • Information relevant to evaluating or managing the business relationship

Sources of Personal Information

We may collect personal information from:

  • You directly, such as when you place an order, create an account, contact us, submit a form, or provide documentation

  • Your device or browser, through cookies, pixels, log files, and similar technologies

  • Shopify and payment providers, when they process transactions and provide ecommerce services

  • Shipping and fulfillment providers, regarding delivery and tracking

  • Marketing, analytics, and advertising partners

  • Affiliate, referral, or social-media partners

  • Fraud-prevention, security, and identity-verification providers

  • Marketplaces or other third parties, when you interact with OfficeKoala through those services

  • Publicly available sources, where permitted by law

How We Use Personal Information

We may use personal information for the following purposes.

Providing and Improving Our Services

We use information to:

  • Operate our website and online store

  • Process payments

  • Fulfill and ship orders

  • Provide tracking information

  • Process returns, exchanges, refunds, and cancellations

  • Maintain customer accounts

  • Recommend compatible printers, labels, ribbons, and accessories

  • Provide custom-label and business services

  • Improve our website, products, customer service, and shopping experience

Customer Communication

We use information to:

  • Respond to questions and support requests

  • Provide product and compatibility assistance

  • Send order, payment, shipping, and account notifications

  • Communicate regarding returns, refunds, warranty issues, or delivery problems

  • Maintain customer and business relationships

Marketing and Advertising

Subject to applicable law and your preferences, we may use information to:

  • Send promotional emails and other marketing communications

  • Measure the effectiveness of marketing campaigns

  • Display or measure advertisements

  • Personalize website content and product recommendations

  • Understand customer interests and shopping activity

  • Support affiliate, creator, referral, and advertising programs

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the message. Unsubscribing from marketing does not prevent us from sending transactional or service-related communications.

Security and Fraud Prevention

We use information to:

  • Authenticate customer accounts

  • Protect payment and checkout processes

  • Detect and prevent fraud, misuse, unauthorized transactions, and security threats

  • Protect OfficeKoala, our customers, Shopify, service providers, and the public

  • Investigate suspicious or unlawful activity

Legal and Business Purposes

We may use information to:

  • Comply with legal, tax, accounting, and regulatory obligations

  • Respond to lawful government, court, or law-enforcement requests

  • Enforce our agreements, policies, and terms

  • Establish, exercise, or defend legal claims

  • Conduct audits and maintain business records

  • Evaluate or complete a merger, financing, acquisition, restructuring, sale, or transfer of business assets

Cookies and Similar Technologies

OfficeKoala, Shopify, and authorized service providers may use cookies, pixels, software development kits, tags, local storage, and similar technologies.

These technologies may be used to:

  • Keep the website functioning

  • Maintain shopping carts and customer sessions

  • Remember preferences

  • Support secure checkout

  • Measure traffic and website performance

  • Understand how visitors use the website

  • Provide personalized content

  • Measure and deliver advertising

  • Detect fraud and security threats

Some cookies are necessary for the website to operate. Other cookies, including certain analytics and advertising cookies, may be controlled through the cookie banner or privacy-preference tools available on our website.

You may also control cookies through your browser settings. Blocking certain cookies may affect website functions, account access, cart activity, or checkout.

For more information about cookies used by Shopify, visit the Shopify Cookie Policy.

How We Disclose Personal Information

We may disclose personal information to the following categories of recipients when reasonably necessary for the purposes described in this Privacy Policy.

Shopify

Our store is hosted by Shopify. Shopify processes information about your access to and use of our store to provide ecommerce, checkout, account, payment, security, analytics, and related services.

Information submitted through our store may be transmitted to Shopify and its service providers in the United States and other countries.

To learn more, review the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

Service Providers

We may disclose information to companies that provide services on our behalf, including:

  • Payment processing

  • Website hosting and information technology

  • Shipping, fulfillment, and delivery

  • Cloud storage

  • Data analytics

  • Email and customer communications

  • Customer support

  • Fraud prevention and security

  • Accounting, tax, legal, and professional services

These providers may access information only as necessary to perform services for us or as otherwise permitted by law.

Advertising and Marketing Partners

We may disclose identifiers, commercial information, device information, internet activity, and advertising interactions to marketing, analytics, social-media, and advertising partners.

Depending on the applicable privacy law, some advertising-related disclosures may be considered a “sale,” “sharing,” or use for “targeted advertising,” even when no money is exchanged for the information.

OfficeKoala does not sell personal information for money.

Shipping and Business Partners

We may disclose information when necessary to:

  • Ship or deliver an order

  • Complete a custom or wholesale transaction

  • Provide requested products or services

  • Manage affiliate or referral activity

  • Fulfill a request you have authorized

Legal and Corporate Disclosures

We may disclose information:

  • When required by law, regulation, subpoena, court order, or other valid legal process

  • To investigate fraud, security incidents, or unlawful conduct

  • To enforce our terms and policies

  • To protect the rights, safety, and property of OfficeKoala, our customers, or others

  • In connection with a merger, acquisition, financing, reorganization, bankruptcy, or transfer of business assets

Third-Party Websites and Services

Our website may contain links to websites, applications, marketplaces, social-media platforms, or services operated by third parties.

OfficeKoala does not control and is not responsible for the privacy, security, accuracy, or practices of third-party services. Information you provide directly to a third party is governed by that third party’s privacy policy.

The inclusion of a third-party link does not necessarily mean that OfficeKoala endorses that third party or its practices.

Marketplace Purchases

If you purchase an OfficeKoala product through TikTok Shop, Walmart, eBay, Amazon, or another marketplace, that marketplace independently collects and processes information under its own privacy policy.

OfficeKoala may receive limited information from the marketplace that is necessary to:

  • Fulfill the order

  • Provide customer service

  • Process a return or refund

  • Address a shipping or warranty issue

  • Meet legal and accounting obligations

Requests concerning information controlled by the marketplace should be directed to that marketplace.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • Completing transactions

  • Maintaining customer accounts

  • Providing customer service

  • Meeting tax, accounting, warranty, and legal obligations

  • Preventing fraud

  • Resolving disputes

  • Enforcing agreements

Retention periods vary depending on the type of information, the nature of our relationship with you, legal requirements, and operational needs.

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to technical and legal limitations.

Data Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information.

However, no website, communication system, transmission method, or electronic storage system is completely secure. We cannot guarantee absolute security.

Do not send complete payment-card details, passwords, one-time verification codes, or other highly sensitive information through unsecured email or messaging channels.

Children’s Privacy

Our services are intended for business and general adult customers and are not directed to children under 13.

We do not knowingly collect personal information from children under 13. If you believe that a child has provided personal information to us, contact us so that we can review and delete the information where appropriate.

We do not knowingly sell or share, as those terms may be defined by applicable privacy law, the personal information of individuals under 16.

Your Privacy Rights

Depending on where you live and subject to applicable exceptions, you may have the right to:

  • Request access to personal information we maintain about you

  • Request information about the categories, sources, purposes, and recipients of your personal information

  • Request correction of inaccurate personal information

  • Request deletion of personal information

  • Request a portable copy of certain information

  • Opt out of the sale or sharing of personal information

  • Opt out of targeted advertising

  • Restrict or object to certain processing

  • Withdraw consent where processing is based on consent

  • Appeal a decision concerning a privacy request

  • Receive equal service and pricing without unlawful discrimination for exercising privacy rights

These rights are not absolute. We may retain or continue processing information where permitted or required by law.

California Privacy Rights

California residents may have rights under the California Consumer Privacy Act, as amended, and other applicable California privacy laws.

The categories of personal information we may have collected during the preceding 12 months are described in the “Personal Information We Collect” section. The business and commercial purposes for collecting and using that information are described in “How We Use Personal Information,” and the categories of recipients are described in “How We Disclose Personal Information.”

OfficeKoala does not sell personal information for money. However, certain uses of analytics or advertising technologies may be considered “sharing” or a “sale” under California law.

Where applicable, California residents may opt out by:

  • Using the Your Privacy Choices or data-sharing opt-out link available on our website

  • Adjusting available cookie preferences

  • Enabling a legally recognized opt-out preference signal, such as Global Privacy Control

  • Contacting us at hello@officekoala.com

Where required by law, we treat a recognized Global Privacy Control signal as an opt-out request for the browser or device sending the signal.

European Economic Area and United Kingdom

If you reside in the European Economic Area or United Kingdom, we may process personal information under one or more of the following legal bases:

  • Performance of a contract with you

  • Compliance with a legal obligation

  • Our legitimate interests, provided those interests do not override your rights

  • Your consent, where consent is required

Subject to applicable law, you may have the right to access, correct, delete, restrict, object to, or receive a portable copy of your personal information and to withdraw consent.

You may also have the right to complain to the data-protection authority where you live.

International Data Transfers

OfficeKoala, Shopify, and our service providers may store or process personal information outside the country where you reside.

Where required, personal information transferred from the European Economic Area, United Kingdom, or another jurisdiction will be protected through recognized safeguards, such as adequacy decisions, standard contractual clauses, or other legally approved transfer mechanisms.

Exercising Your Privacy Rights

To submit a privacy request, contact:

Email: hello@officekoala.com
Phone: (+1) 415-867-3723

Please state that your request concerns privacy and describe the right you wish to exercise.

We may need to verify your identity before completing the request. Verification information will be used only to process and protect the request.

Where permitted by law, an authorized agent may submit a request on your behalf. We may require proof of authorization and direct verification of your identity.

We will respond within the period required by applicable law.

Appeals and Complaints

If we deny a privacy request, you may have the right to appeal the decision by contacting hello@officekoala.com and writing “Privacy Appeal” in the subject line.

If you have concerns about how we process personal information, please contact us first so that we can review the issue.

Depending on where you live, you may also have the right to file a complaint with your state attorney general, privacy regulator, or local data-protection authority.

Marketing Preferences

You may unsubscribe from promotional emails by selecting the unsubscribe link included in the message.

Even after unsubscribing, you may continue receiving non-promotional communications concerning:

  • Orders

  • Payments

  • Shipping

  • Returns and refunds

  • Customer accounts

  • Security

  • Product support

  • Other transactions you requested

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, technology, legal obligations, or other operational reasons.

When we update the policy, we will post the revised version on this website and update the “Last Updated” date. We will provide additional notice where required by law.

Contact Us

For questions about this Privacy Policy, our privacy practices, or a privacy request, contact:

Jitutu LLC, doing business as OfficeKoala
Authorized NIIMBOT Distributor

39116 Fremont Hub #1237
Fremont, CA 94538
United States

Email: hello@officekoala.com
Phone: (+1) 415-867-3723
Business Hours: Monday–Friday, 10:00 AM–5:00 PM Pacific Time

For purposes of applicable data-protection law, Jitutu LLC is the controller of personal information processed by OfficeKoala, except where another party, such as Shopify or a marketplace, independently determines how and why it processes information.

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