Customer Account Access and Sign-In Help

Last Updated: September 27, 2026

OfficeKoala customer accounts allow customers to review eligible order history, view account information, manage saved details, and access account-related features available through our Shopify store.

Depending on the customer-account experience currently available, customers may sign in using either:

  • A secure one-time verification code sent by email; or

  • An email address and password through a legacy account

The instructions displayed on the sign-in page will guide you through the correct process.

How to Sign In

Visit:

https://officekoala.com/account/login

Enter the email address associated with your OfficeKoala order or customer profile and follow the instructions displayed on the sign-in page.

Use the same email address that you used when placing your order. Orders connected to a different email address might not appear in your account.

Signing In With a Verification Code

If your account uses passwordless sign-in:

  1. Enter the email address associated with your OfficeKoala account or order.

  2. Check your email for a secure one-time verification code.

  3. Enter the most recent code on the sign-in page.

  4. Follow the instructions to access your account.

Verification codes are temporary and may expire. If your code has expired or does not work, return to the sign-in page and request a new code.

If you request more than one code, use the most recently received code.

A separate account-registration process might not be required. If your email address is already associated with an OfficeKoala customer profile, you may be able to sign in directly using the verification code sent to that email address.

Signing In With a Password

If the sign-in page requests a password:

  1. Enter the email address and password associated with your account.

  2. If you do not remember your password, select the password-reset option.

  3. Open the password-reset email and follow the provided instructions.

  4. Create a new password and return to the sign-in page.

OfficeKoala cannot view or retrieve your password.

Not Receiving the Email?

If you do not receive a verification-code or password-reset email:

  • Confirm that you entered the correct email address.

  • Use the same email address that you used when placing your order.

  • Check your spam, junk, promotions, and other filtered folders.

  • Search your inbox for “OfficeKoala,” “verification code,” or “password reset.”

  • Wait a few minutes and request a new email if necessary.

  • Confirm that your email inbox is not full.

  • Check whether your email provider is blocking or filtering automated messages.

  • Add hello@officekoala.com to your contacts or approved senders.

Only use the most recent verification code or password-reset link.

Orders Not Appearing in Your Account

An order might not appear if:

  • It was placed using a different email address.

  • The email address contained a spelling error.

  • The order was placed as a guest using different contact information.

  • The order has not yet been associated with the correct customer profile.

  • The purchase was made through a third-party marketplace.

Orders placed through Walmart, TikTok Shop, eBay, Amazon, or another marketplace normally do not appear in an OfficeKoala website customer account. Please use the account and order-management tools provided by the marketplace where the order was placed.

If a direct OfficeKoala website order is missing from your account, contact us and provide the order number and the email address used at checkout.

Account Security

OfficeKoala takes customer-account security seriously.

OfficeKoala will never ask you to send us:

  • Your password

  • A complete verification code

  • A complete credit- or debit-card number

  • Your card security code

  • Your full payment-account credentials

Do not share a verification code or password-reset link with anyone.

If you receive a suspicious message claiming to represent OfficeKoala, do not click unfamiliar links or provide account information. Contact us directly at hello@officekoala.com to verify the message.

Account and Email Changes

For security reasons, OfficeKoala may need to verify information associated with your customer profile or order before assisting with an account or email-address change.

Verification may include confirming information such as:

  • Customer name

  • Order number

  • Billing or shipping information

  • Products included in a previous order

OfficeKoala cannot bypass Shopify’s authentication requirements or manually provide a customer’s password or verification code.

Need Help?

Contact:

Email: hello@officekoala.com

Please include:

  • Your name

  • Your order number, if available

  • The email address used to place the order

  • A brief description of the sign-in problem

  • A screenshot of the error message, if applicable

Do not include your password, complete verification code, or full payment information.

OfficeKoala
Authorized NIIMBOT Distributor

Phone: +1 415-867-3723
Business Hours: Monday–Friday, 10:00 AM–5:00 PM Pacific Time

OfficeKoala
Professional Labeling Solutions for Real-World Workflows.