We only ship items to CONTIGUOUS U.S.. Excluding Alaska, Hawaii, Puerto Rico, Guam and APO/FPO addresses.

Typically, orders  will be shipped out the following day. Orders placed Friday will shipped out the following Monday or next business day. Shipping time usually takes 3-5 business days for all Printer Supplies and 10-15 working days for all Office Supplies products. 

Tracking emails are sent M-F night from our internal system from customercare@officekoala.com. You may view the status of your order by logging into your account.

Shipping charges are nonrefundable, except in the event of a packing error.