Shipping Policy

Last Updated: September 27, 2026

Shipping Destinations

OfficeKoala ships throughout the United States, including Alaska, Hawaii, Puerto Rico, and other U.S. territories where supported carrier service is available during checkout.

Available shipping destinations, services, and charges are determined by the delivery address entered at checkout.

Products We Ship

OfficeKoala specializes in NIIMBOT label printers, original labels, thermal transfer ribbons, printer accessories, bundles, and related labeling supplies.

Certain custom, wholesale, special-order, and made-to-order products may have different processing and shipping arrangements. Any applicable terms will be communicated through the product page, quotation, invoice, or direct customer communication.

Order Processing

In-stock orders are typically processed within one business day after payment and order verification are completed.

Orders placed on weekends or holidays are generally processed on the next business day. Business days are Monday through Friday, excluding federal holidays.

Processing may take longer for:

  • Large or wholesale orders

  • Custom or special-order products

  • Preorder or backordered products

  • Orders requiring address or payment verification

  • Orders containing products stored at different fulfillment locations

  • Periods of unusually high order volume

Processing time refers to the time required to prepare an order for shipment. It does not include carrier transit time.

Delivery Estimates

Estimated delivery times depend on the destination, carrier, product availability, and shipping service selected or displayed during checkout.

Most orders shipped within the contiguous United States arrive approximately 3–5 business days after shipment. Delivery to Alaska, Hawaii, Puerto Rico, and other U.S. territories may require additional transit time.

Delivery dates are estimates and are not guaranteed. Delays may occur because of weather, holidays, carrier disruptions, transportation conditions, incorrect addresses, or other circumstances outside OfficeKoala’s reasonable control.

Shipping Charges

Available shipping methods and applicable shipping charges are displayed during checkout.

Free-shipping offers apply only when specifically stated on the product page, promotional offer, or checkout page. A free-shipping promotion may be subject to minimum purchase requirements, eligible destinations, or other stated conditions.

Tracking Information

After an order ships, tracking information is normally sent to the email address provided during checkout. Customers may also be able to view shipping updates through the order-status page.

Tracking information may take additional time to appear in the carrier’s system after a shipping label is created.

If tracking has not updated for several business days, contact hello@officekoala.com with your order number.

Split Shipments

Orders containing multiple products may be shipped in separate packages or from different fulfillment locations.

If an order is split into multiple shipments, separate tracking information may be provided for each package. Receiving one package does not necessarily mean that the remaining items are missing.

Preorders and Backordered Products

Products identified as preorders, backorders, or incoming inventory will ship when they become available.

Any expected availability or shipping date is an estimate and may change because of production, import, customs, carrier, or supplier delays.

If an order contains both in-stock and backordered products, OfficeKoala may ship the available items separately or hold the order until all items are ready.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address, including any applicable apartment, suite, unit, or building number.

If an address correction is needed, contact hello@officekoala.com as soon as possible. We cannot guarantee that an address can be changed after an order enters fulfillment or ships.

OfficeKoala is not responsible for delivery delays, failed delivery, or package loss resulting from an incorrect or incomplete address provided by the customer.

If a package is returned to OfficeKoala because of an incorrect address, refused delivery, or unsuccessful delivery attempts, the customer may be responsible for any additional shipping charges required to resend the order. If a refund is requested, the original shipping charge and carrier return fees may be deducted where permitted.

Signature Requirements

Some orders, including higher-value shipments, may require a signature at delivery.

The customer is responsible for monitoring the tracking information and ensuring that an authorized person is available to receive the package when a signature is required.

Damaged Shipments

Please inspect the package and products promptly after delivery.

If an order arrives damaged, contact hello@officekoala.com as soon as possible and provide:

  • Your order number

  • Photos of the outside shipping package

  • Photos of the shipping label

  • Photos of the damaged product and packaging

  • A description of the damage

  • Information about any missing items

Please keep the product, original packaging, shipping carton, and packing materials until the issue has been resolved. The carrier may require these materials when evaluating a shipping claim.

OfficeKoala will review the information and work with the carrier when appropriate. Depending on the circumstances and product availability, we may offer replacement parts, a replacement product, or a refund.

Delayed or Missing Shipments

If tracking shows that a package is still in transit after the estimated delivery date, please allow time for the carrier to complete delivery and continue monitoring the tracking information.

If tracking stops updating for an extended period, contact us so that we can review the shipment and, when appropriate, open a carrier inquiry or missing-package search.

Carrier investigations may require additional time before a replacement or refund decision can be made.

Packages Marked Delivered but Not Received

If tracking shows that a package was delivered but you cannot locate it:

  1. Confirm that the shipping address on the order is correct.

  2. Check around the delivery location, mailbox, parcel locker, building office, reception area, and other secure locations.

  3. Ask household members, employees, neighbors, or property-management staff whether they accepted the package.

  4. Allow one additional business day because carriers may occasionally update tracking before final delivery.

  5. Contact the carrier using the tracking number for additional delivery information.

If the package still cannot be located, contact hello@officekoala.com with your order number and tracking number. We will review the situation and assist with the available carrier inquiry or claim process.

Lost Shipments

A package is not considered lost solely because it arrives after the estimated delivery date.

When a carrier confirms that a shipment is lost, OfficeKoala will review the order and available carrier coverage. Depending on the circumstances and product availability, we may provide a replacement or refund.

Customers may be asked to cooperate with the carrier investigation or confirm in writing that the package was not received.

Original Shipping Charges

Original shipping charges are generally non-refundable.

Shipping charges may be refunded when the shipment problem resulted from an OfficeKoala fulfillment error, or when otherwise required by applicable law.

Marketplace Orders

Orders placed through TikTok Shop, Walmart, eBay, Amazon, or another third-party marketplace are also subject to that marketplace’s shipping, delivery, refund, and claim procedures.

For a marketplace order, customers should use the order page or messaging system of the marketplace where the purchase was completed. Where marketplace requirements apply, those requirements may control the resolution process.

Contact Us

For shipping questions, address corrections, tracking assistance, or damaged and missing shipments, contact:

OfficeKoala
Authorized NIIMBOT Distributor

Email: hello@officekoala.com
Phone: (+1) 415-867-3723
Business Hours: Monday–Friday, 10:00 AM–5:00 PM Pacific Time

39116 Fremont Hub #1237
Fremont, CA 94538
United States

Please include your order number when contacting us.

OfficeKoala
Professional Labeling Solutions for Real-World Workflows.