30-Day Return Policy

OfficeKoala accepts eligible returns requested within 30 days after the order is delivered.

Return Eligibility

To qualify for a return, the product must be unused, in its original condition, and returned with its original packaging, accessories, manuals, and proof of purchase.

Printers must include all components originally included in the package. Opened or partially used label rolls and ribbons cannot be returned unless they are defective, damaged on arrival, or different from what was ordered.

Starting a Return

Before returning an item, contact hello@officekoala.com with your order number and the reason for the return. Returns sent without prior authorization may not be accepted.

Authorized returns should be sent to:

OfficeKoala
39116 Fremont Hub #1237
Fremont, CA 94538
United States

Return Shipping

Customers are responsible for return shipping costs when a return is due to a change of mind, an incorrect product selection, or an item that is no longer needed.

OfficeKoala will cover reasonable return shipping costs when the item received is defective, damaged in transit, or different from the item ordered.

Original shipping charges are non-refundable unless the return resulted from an OfficeKoala fulfillment error.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If an item is damaged, defective, or incorrect, contact hello@officekoala.com promptly with your order number and photos showing the issue so that we can evaluate and resolve it.

Refunds

After we receive and inspect an approved return, we will notify you whether the refund has been approved. Approved refunds are issued to the original payment method.

Please allow 5–10 business days after the refund is issued for your bank or card provider to post it to your account.

Items that are used, altered, incomplete, damaged after delivery, or returned without required packaging may be denied a refund.

Exchanges

The fastest way to receive a different product is to return the original eligible item and place a new order after the return is approved.

Warranty Support

The 30-day return policy is separate from any applicable product warranty. For warranty assistance after the return period, contact hello@officekoala.com with your order number and a description of the issue.

Contact

For return or refund questions, contact hello@officekoala.com.